Brand Warranty on every product

Every Swiss Military Audio product bought from swissmilitaryaudio.com or an authorised seller comes with a brand warranty against manufacturing defects. How long it lasts depends on the product category.

Warranty period by category

Bluetooth Speakers & Party Speakers	12 months
Soundbars	12 months
TWS Earbuds	12 months
Smartwatches	12 months
Power Banks	12 months
Neckbands	6 months
Wireless Mics	6 months
Chargers & Data Cables	6 months
Wired Earphones	6 months

The warranty starts on the date shown on your invoice.

Before first use

Fully charge your product before using it for the first time. Use the original cable that came in the box.

What’s covered

• Defects in material or workmanship under normal use
• Charging, battery, Bluetooth or sound faults caused by a manufacturing defect
• Repair or replacement with the same or an equivalent model, at our discretion

What’s not covered

• Physical damage such as cracks, dents, broken parts or bent pins
• Liquid damage beyond the product’s stated IP rating
• Damage from incompatible chargers, power surges or incorrect voltage
• Normal wear and tear such as scratches, fading, or worn ear tips or straps
• Products opened, repaired or modified by anyone other than our authorised team
• Products with a missing, altered or unreadable serial number
• Normal battery ageing (all lithium batteries lose capacity over time)
• Products bought from unauthorised sellers or without a valid invoice
• Loss or theft

Before you raise a claim

Many issues can be fixed in two minutes:

1. Charge the product fully with the original cable.
2. Forget the device in your phone’s Bluetooth settings and pair it again.
3. Reset the product using the steps in the user manual.

How to claim warranty

Contact our customer care team. Real people reply during working hours.

Call (toll-free): 1800 889 0252

WhatsApp: +91 99902 21651

Email: audio@swissmilitaryindia.com

Keep these ready: your order ID or invoice, the product’s serial number, and a photo or video of the issue.

What happens next

1. Our team checks the issue with you and arranges for the product to reach us.
2. Our technician inspects the product within 3 days of receiving it.
3. Once your claim is approved, we repair or replace the product and ship it back to you.

The whole process usually takes 7–10 days. If the issue isn’t covered by the warranty, we’ll explain why.

Bought from a marketplace or store?

Your brand warranty applies wherever you bought from an authorised seller, including Amazon, Zepto, Blinkit, other online marketplaces and retail stores. Contact us directly with your invoice from that seller. Returns within a seller’s own return window are handled by that seller.

Warranty and replacement are different

If your product arrives damaged, defective or wrong, contact us within 7 days of delivery for a replacement under our 7-Day Replacement Policy. After 7 days, defects are handled under this warranty.

Need help?

This warranty is offered by Vision Distribution Pvt. Ltd., H-47, Bali Nagar, New Delhi, Delhi 110015, India. Swiss Military is a trademark used under licence by Vision Distribution Pvt. Ltd.

How can we help?

Real people, real-time help. Call, WhatsApp or email us and our team will reply during working hours.

Talk to us

Hours: Monday to Saturday, 10am–7pm IST.

Orders & delivery

• Track your order with the tracking link sent to you by SMS, WhatsApp and email once your order ships.
• Cash on delivery is available on most pincodes across India.
• To cancel an order, contact us before it ships.
• To change your delivery address, contact us before your order is dispatched.

7-day replacement

If your product arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery. Please share an unboxing video or photos. Once we’ve checked the product, we’ll replace it.

Warranty

Every Swiss Military Audio product comes with a brand warranty against manufacturing defects. To claim, call, WhatsApp or email us. For warranty periods, what’s covered and how claims work, see our Warranty Policy.

Quick fixes

• Before first use: Fully charge your product with the original cable.
• Earbuds not pairing: Put both buds in the case and close it for 10 seconds. Then open it, forget the device in Bluetooth settings and pair again.
• Not charging: Use the original cable and clean the charging contacts with a dry cloth.
• Still not working: Call or WhatsApp us and we’ll help you fix it.

Grievance Redressal

If your issue hasn’t been resolved by our customer care team, you can contact our Grievance Officer. We will acknowledge your complaint within 48 hours and resolve it within one month.