Return Policy

7-day replacement

If your product arrives damaged, defective or different from what you ordered, we’ll replace it. Contact us within 7 days of delivery.

Eligible for replacement

  • The product arrived physically damaged
  • The product doesn’t work on arrival
  • You received the wrong product, colour or model

Not eligible for replacement

  • Requests made more than 7 days after delivery
  • Damage caused after delivery, such as drops, liquid damage or misuse
  • Products returned without the original box, accessories or invoice
  • Change of mind, or not liking the product’s colour or sound

How to request a replacement

  1. Call 1800 889 0252, WhatsApp +91 99902 21651 or email audio@swissmilitaryindia.com within 7 days of delivery.
  2. Share your order ID, photos of the product and box, and an unboxing video.
  3. We’ll arrange a pickup.
  4. Once we receive and check the product, we’ll ship your replacement.

Pack the product in its original box with all accessories, the manual and the invoice.

If a replacement isn’t available

If the same product is out of stock, we’ll offer you a similar product. If neither is available, we’ll refund the amount you paid to your original payment method. For Cash on Delivery orders, we’ll refund it to your bank account or UPI ID.

Cancellations

You can cancel an order before it ships by contacting us. For prepaid orders cancelled before shipping, we’ll refund the full amount to your original payment method.

Once an order has shipped, it can’t be cancelled or refunded. If it arrives damaged, defective or wrong, request a replacement within 7 days of delivery.

This policy is offered by Vision Distribution Pvt. Ltd., H-47, Bali Nagar, New Delhi, Delhi 110015, India.