Privacy Policy

1. Who we are

This website, swissmilitaryaudio.com, is operated by Vision Distribution Pvt. Ltd., H-47, Bali Nagar, New Delhi, Delhi 110015, India (“we”, “us”, “our”). This policy explains what personal information we collect, why we collect it, and how you can control it.

2. Information we collect

Information you give us:

• Name, phone number, email address, and billing and delivery address
• Order details and invoice information
• Messages you send to our customer care team, including photos or videos for replacement or warranty requests
• Reviews and feedback you submit

Information collected automatically:

• Device and browser type, IP address and approximate location
• Pages you visit, products you view and how you use the website
• Cookies and similar technologies (see section 6)

Payment information:

Card, UPI and net banking payments are processed by our payment partners. We do not see or store your full card details.

3. How we use your information

• To process, ship and deliver your orders
• To provide replacement, warranty and customer support
• To send order updates by SMS, WhatsApp, email or phone call
• To send offers, new launches and promotional messages, if you have agreed to receive them
• To improve our website, products and services
• To show you relevant ads on platforms such as Google, Meta (Facebook and Instagram) and YouTube
• To prevent fraud and misuse of our website
• To meet legal, tax and accounting requirements

4. Marketing messages

We send promotional messages only when you have agreed to receive them. You can stop them at any time by:

• Clicking “unsubscribe” in our emails
• Replying STOP to our SMS or WhatsApp messages
• Contacting our customer care team

Order updates will still be sent, because they are needed to complete your order.

5. Who we share your information with

We share your information only as needed to run our business:

• Shopify, which hosts our online store
• Payment partners, such as PayU and Snapmint, which process payments
• Courier and logistics partners, which deliver your orders
• SMS, WhatsApp and email service providers, which send our messages
• Analytics and advertising partners, such as Google and Meta, which help us understand website use and show relevant ads
• Government authorities, when required by law

We do not sell your personal information.

Some of our service providers, such as Shopify, may store data on servers outside India. We work with providers that follow reasonable security standards.

6. Cookies

Cookies are small files stored on your device. We use them to:

• Keep items in your cart and remember your preferences
• Understand how visitors use our website
• Show you relevant ads on other websites and apps

You can block or delete cookies in your browser settings. Some parts of the website, such as the cart and checkout, may not work properly without them.

7. How we protect your information

We use reasonable security measures, including SSL encryption on our website and checkout, to protect your personal information. No method of storing or sending data online is completely secure, but we work to protect your information from unauthorised access.

8. How long we keep your information

We keep your information for as long as needed to complete your orders, provide warranty support and meet legal, tax and accounting requirements. After that, we delete it or make it anonymous.

9. Your rights

You can ask us to:

• Tell you what personal information we hold about you
• Correct or update your information
• Delete your information, unless we must keep it by law
• Withdraw your consent to marketing messages
• Nominate a person to exercise these rights on your behalf in case of death or incapacity

To make a request, contact our Grievance Officer.

10. Children

Our website is not meant for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has shared information with us, contact us and we will delete it.

11. Grievance Officer

For any questions or complaints about your personal information, contact:

We will acknowledge your request within 48 hours and resolve it within one month.

12. Changes to this policy

We may update this policy from time to time. Any changes apply from the date they are posted on this page.

13. Contact us